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Town of Wasaga Beach

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The Accessibility of Ontarians with Disabilities Act, 2005 (AODA), is Provincial Legislation with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025.  This legislation requires both public and private sectors that provide goods and services to people in Ontario.


The Town of Wasaga Beach was the recipient of the AMCTO 2014 E.A. Danby Award Certificate of Merit in the category of the Implementation of Legislation, for a population of 20,000 or less, for the Accessible Beach Pathways.

The Town’s Accessibility Advisory Committee was the winner of the Breaking Down Barriers 2014 Thumbs Up  Access & Awareness Award and nominated for the Community Partner Award.

Accessible Standards

Customer Service

Integrated Accessibility Standard

Built Environment

The first standard to be developed and made law in 2008 was the Accessible Standard for Customer Service. The regulation establishes accessibility standards specific to customer service for organizations that provide goods and services to members of the public or other third parties.  The Town of Wasaga Beach has developed and implemented Accessible Customer Service Policies and Procedures to fulfil its requirements under the standard. The policies, practices and procedures developed are consistent with the AODA’s core principles of integration, independence, equal opportunity and dignity to ensure that quality and accessible services are provided to all residents.

Integrated Accessibility Standard

The Province made law in 2011 the Integrated Accessibility Standard with regulations harmonizing the Transportation, Information and Communication and Employment Standards.  

The Built Environment Standard is in the development stage.

Town Council continues to demonstrate its leadership in bringing forward policies and programs that support increased and enhanced accessibility to all residents. Please view the Multi Year Accessibility Plan and Integrated Accessibility Policy for further information.
The Town of Wasaga Beach is committed to working towards being compliant with all of the standards under the AODA as they are introduced.

Training Required for Town Suppliers/Vendors of Goods and Services

Legislation states that businesses and individuals that the Town of Wasaga Beach has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes recreational program instructors, construction workers and more.  In general, any person or organization that does business with the Town of Wasaga Beach should receive training in Accessible Customer Service.

The Town requires all employees, volunteers and third parties (contractors, vendors, suppliers) complete training which includes:

  • The purpose of the Act

  • How to interact with people with various disabilities

  • How to interact with people who use the assistance of a service animal or support person

  • How to use assistive devices available on the premises

  • What to do if a person with a disability is having difficulty accessing services

  • Details on the Town of Wasaga Beach’s accessibility policy, procedures and practices

There are many training resources available that can be used, including:

Accessibility Directorate of Ontario


The Town of Wasaga Beach welcomes your feedback. It allows us to identify ways in which we can improve the delivery of accessible programs and services to our residents. You may provide your feedback by downloading a printable version of the Feedback Form or Customer Accommodation Request Form.

Accessible Formats

The Town of Wasaga Beach will accommodate requests for accessible formats following completion and submission of the Request for Documentation in an Accessible Format Form.